Shipping policy
Shipping Policy
At SimplySabyn, each order is packed with care so your items arrive safely and beautifully.
Processing Time
Orders are typically processed within 3–5 business days after payment is received.
During busy seasons, shop updates, holidays, or high-volume periods, processing times may be slightly longer. If there is a significant delay, we will contact you.
Shipping Time
After your order has been processed, shipping times may vary depending on your location and the shipping carrier.
Estimated delivery times:
- United States: 3–7 business days after shipment
- International: Not currently available unless stated otherwise
Delivery dates are estimates and are not guaranteed.
Shipping Rates
Shipping costs are calculated at checkout based on the items in your order and the shipping method selected.
Small paper goods such as postcards, bookmarks, and cards may ship by standard mail or package mail depending on the order size, weight, and protection needed.
Packaging
Postcards, bookmarks, cards, and prints are packaged with care to help prevent bending or damage during transit.
Whenever possible, paper goods may be shipped in protective sleeves, rigid mailers, stay-flat mailers, or other protective packaging.
Tracking
Some orders may include tracking, depending on the shipping method selected at checkout.
Please note that standard letter mail may not include tracking.
Incorrect Shipping Address
Please make sure your shipping address is correct before placing your order.
SimplySabyn is not responsible for orders shipped to an incorrect address provided at checkout. If you notice an error, please contact us as soon as possible. If the order has not yet shipped, we will do our best to update the address.
Lost, Delayed, or Stolen Packages
Once an order has been handed over to the shipping carrier, delivery timing is outside of our control.
SimplySabyn is not responsible for packages that are lost, delayed, or marked as delivered by the carrier but not received. However, please contact us if there is an issue, and we will do our best to help.
Damaged Orders
If your order arrives damaged, please contact us within 3 days of delivery with your order number and clear photos of the damaged item and packaging.
If the damage is confirmed, we may offer a replacement, refund, or store credit depending on the situation.
Digital Products
Digital downloads and printable files are delivered electronically. No physical item will be shipped for digital products.
Questions
For shipping questions, please contact us at RainbowArtNook@gmail.com.